Service Books In some cases, resending the service books to your BlackBerry Bold can clear up an issue with receiving your emails. Email Filters Your email filters can affect whether or not you receive all of your messages on the Bold smartphone. If you are unable to send or receive email messages, re-sending service books may restore the messaging capability. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Change and save the settings to allow a data plan connection. Your phone's settings aren't altered during the process. The first thing you should check is whether or not you have a connection to the mobile network as well as the ability to send and receive data. The email filters need to be adjusted to ensure proper delivery of messages. To find out if this is how your email is set up, check out the following article: Check your Signal Strength In order to send and receive data, you should have a signal strength greater than dBm ideal signal is dBm to dBm. Turn the BlackBerry smartphone off.
Depending on the wireless service provider, the available options for adding an email account might vary. In the Subject field, type "test". Check the signal strength indicators on the BlackBerry smartphone Home screen. The service books contain information that's used to send and receive emails on your phone. A hard reset does not delete any settings or data on the BlackBerry smartphone. BlackBerry smartphoneusers can use the phone and send and receive SMS text messages. Resolution 4 The email account has become invalid due to the password or server information being changed. If the BlackBerry smartphone user does not have a data plan, and wishes to subscribe to this service, follow your organization's processes to provision the BlackBerry smartphone for a data plan. You can verify that the BlackBerry smartphone is communicating with the BlackBerry Infrastructure by sending a PIN message and performing a diagnostics report. To find out if this is how your email is set up, check out the following article: If Service Books cannot be sent successfully, we would recommend you contact your service provider to ensure your data plan is enabled correctly — or you can tweet BlackBerryHelp for more help! Follow these steps to verify that the BlackBerry smartphone user has a data plan: Additional Troubleshooting Information After verifying you can send and receive PIN messages as well ensuring you have good signal strength, if you still have trouble sending and receiving email, a few useful articles from the BlackBerry Technical Solution Center are listed below. To perform a hard reset, complete the following steps: If you cannot turn on the wireless transceiver, make sure that the BlackBerry smartphone battery is fully charged. If this issue is still not resolved, follow your wireless service provider's procedures to service or return the BlackBerry smartphone. Delete the integration from the BlackBerry Internet Service account. If you have a signal strength that is less than dBm, you are in a poor coverage area and may have trouble sending and receiving data. If the service indicator is in lower case letters, the wireless signal may not be strong enough to allow email messaging to the BlackBerry smartphone. Verify that the BlackBerry smartphone is correctly provisioned for a data plan The BlackBerry smartphone user must have a data plan to send and receive email messages. Check your email after the phone is fully loaded. BlackBerry smartphone users can only make emergencycalls. Wait for the BlackBerry smartphone to turn on. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. For instructions, see Article Four to five bars is the optimal strength for sending and receiving email messages. Two arrows appear at the top of your screen when the connection is active.
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