Stay in touch with high speed internet access, direct dial phones, in room desks and business administration services. Great 24 hour deal! Hair in my bath and on the tiles and micro ants on my mini bar on return to my room the first night. After being on hold for over 7 minutes. All apartments are equipped with laundry facilities. You will have access to last room availability, with more choice and superior service. My philosophy is to actually find a positive and compliment as the world is full of grizzling people, however, I did not leave a compliment because my experience was very frustrating and disappointing right from the first phone call. If I was to find a positive, it would be the food was of good quality and very tasty. Our most recent 20 reviews See more reviews. A female staff member did take me off of hold only to inform me the reservation staff had left for the day and asked I phone back tomorrow to make a booking. Jan and especially Emilie were great.
I phoned back the following morning to make a booking and quoted a rate Novotel had offered those attending Boot Camp. I was having a bit of a downer as I was overwhelmed by too much work and life in general and just wanted to spend some quiet time away. What a lovely person! Emilie went out of her way to look after me at dinner at the next day at the bar. I was disappointed as on my first contact I was informed the booking could be made. That was bloody brilliant. We really appreciated the water and fruit at the counter as my daughter was breastfeeding and she used it well. You will have access to last room availability, with more choice and superior service. There was only one staff member working at the bar and clearly people had been waiting a while to be served as there were a few remarks from other customers on how long they had to wait to have their order. The staff were amazing no surprise and I would just like to mention a few names I remembered. Placed the DND sign on the door and just slept on the super comfy bed, sat on the balcony with a glass of wine and nibbles and watched lots of movies. Comfortabble bed clean fresh rooms, Gym and sauna was awseome. All apartments are equipped with laundry facilities. She offered to speak with the event manager and get back to me - that she did and said there was a misunderstanding and took my booking. Really unhappy customer and will not stay in this hotel again. Pre checking and upgrade option is intresting. I phoned once more and was put on hold yet again. Or just caught up in the gimmick. Dining at Quest on Ward Due to the central location of Quest on Ward, guests have easy access to the bars and restaurants not only on Victoria Street but surrounding streets as well. I was again greeted politely and asked to please hold - after another almost 8 minutes, I hung up. Spending a couple of nights in a room at the Novotel was just what I needed. The rest of the stay was OK. There was an issue with h the hot water to the shower in the morning and the bed mattress was dreadful. I was given a drink voucher to enjoy a beverage a the bar. Room service never arrived.
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