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Sysaid agent not updating

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Manager Portal Fixed an issue where the user name and password is not saved on the Android mobile app. Asset Management Fixed an issue where the Asset's screen resolution information may be incorrect. The following bugs were fixed in Release 9. Mobile Application Fixed an issue affecting Windows 7, Server , and Vista where the data from custom monitoring scripts might not be imported into SysAid. Monitoring Fixed an issue where the Password Services Icon, if enabled, sometimes does not display on the log in screen in Windows 7. Monitoring Fixed an issue where sometimes the Agent does not report all the running processes on a asset. Agent Fixed an issue where the Confirm RC message does not display properly if the administrators user name contains Czech characters. Asset Management Fixed a bug where initiating a chat session from the Administrator Chat Console does not always work if there are capitalization differences between the computer name and the username. Asset Management Fixed an issue where the Storage Device serial number is sometimes displayed improperly. Agent Fixed an issue where the SysAid Agent service does not start on computers running German version Windows 7 64bit.

Sysaid agent not updating


Manager Portal Fixed an issue where the user name and password is not saved on the Android mobile app. Agent Fixed an issue with the functionality of the Desktop Agent shortcut that could occur if the "users" folder which contains the desktop was not located on drive C: Integration Fixed an issue in LDAP integration with multiple domain configuration, when first domain name is substring of the other. Agent Fixed an issue where some hot key combinations would not work. Asset Management Fixed a bug where initiating a chat session from the Administrator Chat Console does not always work if there are capitalization differences between the computer name and the username. Monitoring Fixed an issue where sometimes the Agent does not report all the running processes on a asset. Agent Fixed an issue where the Confirm RC message does not display properly if the administrators user name contains Czech characters. Monitoring Fixed an issue where the Password Services Icon, if enabled, sometimes does not display on the log in screen in Windows 7. Agent Fixed an issue where sometimes the user is prompted by Windows for permission to run SysAid when clicking on the SysAid Icon. End User Portal Fixed an issue where custom fields do not always display properly in the mobile view. Agent Fixed an issue where long chat messages may not display properly. Remote Control Difficulties in uploading attachments greater than 1 MB are now solved. Asset Management SysAid now takes a screen shot of multiple monitors when submitting a service record using the F11 hot key. Asset Management Fixed an issue where the Storage Device serial number is sometimes displayed improperly. Password Services Fixed an issue where the Agent does not distinguish between locked and unlocked users in Windows XP. Integration Fixed an issue where scheduled reports would not run with a specific filter. Agent Fixed an issue where holding down the SysAid Agent Hot Key for a few seconds may launch multiple browser sessions which may result in freezing the computer. Mobile Application Fixed an issue affecting Windows 7, Server , and Vista where the data from custom monitoring scripts might not be imported into SysAid. Agent Fixed an issue where the Mac Agent did not report inventory correctly. Asset Management Fixed an issue where sometimes the Windows product key is displayed improperly. Agent Fixed an issue where the SysAid Agent service does not start on computers running German version Windows 7 64bit. Asset Management Fixed an issue where the Asset's screen resolution information may be incorrect. The following bugs were fixed in Release 9.

Sysaid agent not updating


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